Refund policy

Refund & Return Policy

Our Mission

Thank you for supporting FOHP Boutique, a ministry of Feathers of His Protection Ministries & Boutique, Inc. Every purchase helps support our nonprofit mission of providing hope, encouragement, clothing assistance, and community outreach.

Because our inventory includes donated, one-of-a-kind, vintage, and gently used merchandise, our return policy differs from that of many traditional retailers.

Product Condition Disclosure

FOHP Boutique offers a carefully curated selection of new, new-with-tags, gently used, vintage, and donated merchandise.

Unless otherwise stated in the product description, pre-owned items may show normal signs of previous ownership consistent with their condition.

We make every effort to accurately photograph and describe each item, including any known flaws, measurements, condition, and notable features, so customers can make informed purchasing decisions.

Customer Responsibility

Before placing an order, please carefully review:

  • Product photos
    Item descriptions
    Measurements and sizing
    Condition details
    Material information (when available)
  • By completing your purchase, you acknowledge that you have reviewed the listing and understand the condition of the item.

Our Return Policy

Because FOHP Boutique offers one-of-a-kind, donated, vintage, and gently used merchandise that supports our nonprofit mission, all sales are final except in the limited circumstances described below.

We do not accept returns or exchanges because:

  • You changed your mind.
    The item does not fit.
    The color appears slightly different due to screen settings.
    You no longer want the item.
    Normal wear consistent with a pre-owned item’s described condition.

Exceptions

FOHP may authorize a return, replacement or refund if:

  • You received the wrong item.
    Your order arrived damaged during shipping.
    The item you received is materially different from the product description.

If one of these situations occurs, please contact us within 5 business days of receiving your order.

Email: shop@feathersofhisprotection.com

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

Requests submitted after five business days may not qualify for review.

Approved Returns

If FOHP approves a return:

The item must be returned unused (if applicable) and in the same condition in which it was received.
Items must include any original tags or packaging when applicable.
Customers are responsible for return shipping unless the error was made by FOHP or the carrier.

Refunds

Once an approved return has been received and inspected, FOHP will notify you of the outcome.

If approved, refunds will be issued to the original payment method. Processing times vary depending on your financial institution.

Shipping charges are non-refundable unless the return resulted from our error or shipping damage.

Order Cancellations

Because orders are processed quickly, we cannot guarantee cancellation requests after an order has been placed.

If you need assistance, contact us immediately at:

mailto:shop@feathersofhisprotection.com

Questions

If you have questions about this policy or your order, please contact:

FOHP Boutique Customer Support
Email: shop@feathersofhisprotection.com

Thank you for supporting FOHP Boutique. Every purchase helps us extend hope, encouragement, and practical assistance to individuals and families in need.